Meet Our Elder Care Comfort Keepers® in Memphis, TN & Surrounding Areas
Comfort Keepers of Memphis, TN elder care providers are uniquely qualified and ready to help.
While great caregivers are the heart and soul of Comfort Keepers of Memphis, our elder care administrative staff plays a key role as well. We respect the power of "moments of truth"—customer interactions—which is why our hiring standards are so high.
Caregivers: Our caregivers are the blood and lifeline of our senior living business.Our elder care providers represent who we are and what we stand for.
Administrative Staff: Our staff interface with caregivers and clients every day. At Comfort Keepers our staff’s performance must be continuously superior if we are to honor our vision of being an extension of the families we are privileged to serve.
Autonomy and Decision-Making: Decisions on client care must be sound and in harmony with our vision if our service standards are to be upheld. Caregiver judgment must be channeled by selective hiring and situation-appropriate training. Hiring the right caregivers—exclusively—has been the foundation of Comfort Keepers’ success.
We embrace the bond we share with all our co-workers—administrative and caregivers—for in their hands rests the Comfort Keepers brand we have worked so diligently to nourish since 2001.
For more information on our unique approach to elder care, please contact us today.
Cary and Wendy Rotter
We launched Comfort Keepers in the greater Memphis and northwest Mississippi area in 2001 with a vision to be the best senior care provider anywhere and to be an extension of the families we are privileged to serve. Our commitment is to hire and retain the best caregivers in the market and to place the best caregivers possible on every assignment. Most staffing companies cut corners when it comes to hiring and placing workers. At Comfort Keepers we never make this mistake. We have built a wonderful reputation by honoring the trust our healthcare colleagues and families place in us. In fact, they routinely refer us to their patients and residents and use our services for their own family members.
In our first decade of business, we lost three of our parents. We used Comfort Keepers caregivers extensively and know first-hand what a tremendous difference our services can make for families. We have served thousands of families in the Mid-South with distinction. We are proud of this success but sensitive to the fact that our business must be earned every day. Importantly, we feel obligated to be immersed in our industry and to give back to our community. We serve on multiple boards that promote senior care, advocacy, social services to the needy, and assistance at multiple levels locally and nationally.
Cary is a native Memphian with a B.S. degree from the University of Memphis and has significant experience in staffing and business management, including working for a Fortune 250 corporation. He has a unique perspective and significant insights on senior care, has authored multiple published articles on senior care and its implications for families and businesses, and is frequently invited as a speaker.
Wendy, originally from Columbia, Tennessee, has lived in Memphis for over 25 years since earning a B.A. from Rhodes College. Prior to Comfort Keepers she worked extensively in the banking and nonprofit development arenas, including First Tennessee, Rhodes College, and The Campbell Clinic Foundation.
The Rotters have two children, Rachel and Jacob.
Director of Community Relations
Lisa Emmerling has lived in the Memphis area since 1978 and received a degree in Community Education and Business from the University of Memphis. (BSED). She worked in marketing with Jimmy Dean Foods and for the Arizona Republic in Phoenix, AZ.
Lisa returned to Memphis in 2006 to help care for her mother, who passed away in December 2007 and her father, who passed away in 2011. Her seven year journey with Comfort Keepers has been shaped largely by her personal experience and the knowledge of how important caregiver services are to families in crisis.
Her multiple roles at Comfort Keepers—from scheduling to customer intake, quality assurance, and Director of Community Relations, provide Lisa with a unique perspective. Lisa relishes her role, as it allows her to be actively involved in every facet of Comfort Keepers’ service. She can be reached at 901-752-1515 or 662-393-1110.
Vice President of Operations
Maggie, a Masters-level gerontologist, is passionate about the privilege to have worked with older adults and their families for over 25 years. She has also personally experienced the challenges that come with aging parents - her mother with heart disease and diabetes and her father with Alzheimers-type dementia.
Maggie has overall responsibility for every facet of our service, including client care coordination, continuity of care, assessing client satisfaction and screening and hiring caregivers. Maggie takes a holistic gerontological approach to service, which we feel is extremely important. We encourage feedback from our health care partners to help ensure we are delivering the highest level of care to our clients. You can contact her at 901-752-1515 or 662-393-1110.
Human Resources Specialist
Pam Floyd, Human Resources Specialist, has served Comfort Keepers in this capacity since 2006. Pam worked extensively in human resources for twenty years before joining Comfort Keepers. Her primary job is hiring caregivers, and in this role Pam routinely rejects over 80% of job applicants. Our stringent hiring standards, plus a great working environment, keep our caregiver turnover rate an impressive one-third the industry average.
Director of Business Development
Brian Bradley, Director of Business Development, joined Comfort Keepers in 2009. Brian spent twenty years in the National Guard and has extensive experience in home health. As do all others on our staff, Brian has a passion for working with and serving seniors. Brian calls on our healthcare partners and others serving seniors to provide and receive information that can help us better serve our mutual clients.
Comfort Keepers of Memphis, TN is proud to provide care services to seniors in the following communities:
Memphis, Germantown, Collierville, Cordova, Olive Branch, Arlington, Southaven, Hernando, Byhalia, Senatobia, Horn Lake, Holly Springs, Eads, Coldwater, Nesbit, Como, Walls, Ashland, Tunica, Lake Cormorant, Lamar, Sarah, Robinsonville, Red Banks, Waterford, Independence, Arkabutla, Bartlett, Binghampton, East Memphis, Fisherville, Hollywood, Lake Cormorant, Lakeland, Lynchburg, Nonconnah, Tunica, West Memphis and Whitehaven, TN